Customer Service Advice
Thursday 12th Nov 2009
The Gadget Show this week had a brilliant little section on it about talking to customer services, it gave advice like "Don't blame the person on the phone for the problem, its the companies fault, not there's", and "Write down what you want to say and be clear as most of them will be working to a script"
That was kinda interesting, but the really good bit was the websites they recommended.
Saynoto0870.com - This site will give you the geographical alternative number to an 0870 number, which means you can call them from your mobile inclusive minutes rather than paying a fortune to call the 08 numbers, which the company your calling take a cut of the profits from.
gethuman.com - This site tells you the buttons you have to press on automated telephone systems to get though to a human as fast as possible, so no more going though 20 mins worth of button presses only to find your at the wrong department anyway.
tiny.cc/CEOemails - This was the final site on the list, it lists the email addresses for lots of company CEO's, so if your not happy with how you have been treated by customer services, you can go right to the top with your complaint.
The CEO Email site is something I dont think I would really use, Customer services usually do quite a good job I think, and going to the CEO might not be the best approach.
Though being able to find a phone number I can call companies on for free from my mobile, and then knowing the button pressed to get though to a human as soon as possible, is definitely something im going to be using next time im having to call customer services departments!
If anyone gives this a go, let me know how you get on!
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